時空之間

2008年法國行畫下意外之喜的ending～法航(Air France)賠償金終於收到了

traveler從沒想到一趟自助旅行居然花了近一年的時間才「結束」，但今天（2009年7月3日）最後這一筆卻可算是天上掉下來的禮物～法航的賠償金NT＄7000元/人。希望小小的金額，能夠為旅伴們的法國行畫下一個意外之喜的ending。

法國行帶給部分旅伴美好的回憶，但一連串的trouble也讓traveler在去年疲於處理各項法國行的「後遺症」，要處理包括行李延誤超過24小時（保險給付視同行李遺失）的信用卡產險公司的賠償事宜、信用卡刷卡訂房、租車的爭議款問題，以及法航行李延誤與行李受損…等各項問題。

從2008年7月中旬返台後，信用卡刷卡配合的產險公司行李賠償在8月中旬traveler與兩位申請相同信用卡的旅伴都各得到3萬元理賠金，另一位旅伴因屬另一家刷卡銀行，她自行處理，獲得8千多元的賠償金。

2008年7月中就開始處理法航行李賠償問題，因與法航申訴相關事宜，需連線至法航香港辦事處，採英文或法文書寫，前前後後寫了數封英文申訴信，2008年7月28日 乾脆將申訴信件與相關資料航空快遞寄到法國法航總公司。2008年8月7日 就接到法航表示願意賠償的信件，2008年8月12日 收到法航和解同意書簽署表，2008年8月18日 郵寄和解同意書至法航台北辦事處。後來就音訊全無。

此外，信用卡刷卡爭議款的問題，也在多次MAIL、電話和傳真法國旅館、義大利訂房系統、德國租車公司與臺灣信用卡公司，在2008年10月1日總算解決3萬7千多元的爭議款。

2009年起決定將法國種種拋於腦後，不想再管法航答應給每人台幣7000元的賠償金了，traveler想，旅伴們應該也已經忘了那7000元。直至前些日子旅伴KING突然接到荷蘭航空的電話說支票在荷航，他們只有我們的英文名和英文地址，所以無法郵遞，需要每個人的中文名字與地址。traveler聽到後，還真小傻眼，這～～～

今天（2009年7月3日）終於收到法航7000元的賠償金了，因法航與荷航聯營，所以臺灣業務由荷航處理，拿到的是德意志銀行的支票（2009年3月4開票），果真是全球化的世界啊，將法國、荷蘭、德國與臺灣產生關連。

一個小小的心得，在交通革新的全球化時代，沒想到法航賠償金從申請到拿到賠償金，竟然花了將近一年的時間。真是太不可思議了！！

traveler 今PO當初向法航的索賠英文信(如下)是想讓遇到類似狀況的格友們可以參考，traveler的這次處理索賠與爭議款的心得就是～遇到事情，不要輕言放棄。不過當然還是希望格友們旅行時不會遇到這些事情。traveler要reset再出發囉～～再會了

     敬祝  格友們

平安喜樂  健康如意

To Whom It May Concern:

When we were planning our first trip to France, my friends and I regarded Air France our first choice of transportation.  However, a series of unfortunate events with Air France , destroyed a holiday that could have filled with enjoyment.

These events are as following:

1.     luggage delayed for over 75 hours;

2.     no confirmed seat numbers after check-in; and

3.     no breakfast on the plane after two inquiries.

We feel most unhappy with the first event since NONE of our luggage arrived during the beginning of our trip (over 75 hours), which resulted in extreme inconvenience to all of us. We hope you can understand how we feel and compensate reasonably for our losses. To give you more information, we illustrate the luggage delayed events as follows:

History of our flight:

On 臺灣出發日期, the four of us (traveler與三位旅伴英文名) flew from Taipei and Kaohisung to Hong Kong via CI601 and AE821.  We met together and flew to Paris (Flight No. AF183) and then to Rennes (Flight No. AF5723). 

The occurrence of luggage delayed events

NONE of our luggage arrived in Rennes (Flight No. AF5723) with us.

The response which has been given by Air France

1. 到達法國雷恩日期,

(1) The ground crew of Air France at Rennes airport gave us four envelopes with Air France letterhead and mentioned that each of us would get compensation of 100 euros for the first day and that they were not sure about the compensation amount for luggage delayed over one day.

(2) We were told to collect all the receipts for our spending and mail them back to Air France head office in the envelopes provided.

(3) We tried to get an official document indicating our missing luggage at Air France reception at Rennes airport, but we were told that everything has been computerized and paper documentation was not necessary.

2. 取得行李延誤證明的日期,

        On the afternoon of 日期, 2008, having not yet got our luggage, we went back to Rennes Airport and were informed that we might get our luggage on 預訂可取得行李日期.  After our insistence, we finally had the ground crew of Air France agree to issue official documents indicating our luggage had been delayed for over 24 hours.

traveler的姓’s suitcase finally received 75 hours after traveler的姓 arrived in France. traveler的姓 found that there was a hole on the suitcase, and the lock was broken as well.  traveler的姓 immediately took photos with a digital camera.  Those photos can be provided as evidence for your reference.

3. 先返台旅伴向法航香港網站提出申訴日期,

After returning to Taiwan, one of us, 旅伴英文名, emailed your company to inquire about compensation on 日期, 2008 (reference number 日期, 2008(網路申訴件編號).

4. traveler與另一位旅伴返台日期,

        During the flight from Paris to Hong Kong, one of us, traveler英文全名, wrote your company to inquire about compensation on 日期, 2008 (再次網路申訴件編號). The response came back to our great surprise.  After reading your reply, we feel that it is not at all as easy as described by your ground crew at Rennes airport with regard to compensation claim.

        However, we decided to try our best to prepare documents and receipts to make the process of compensation claim go smoothly.  The documents and receipts you will find in the package are listed as follows:

1.     a photocopy of the response of Air France , ref. 編號;

2.     photocopies of electronic tickets, boarding pass, and bag identification tag;

3.     photocopies of receipts; and

4.     a list of things we bought for urgent needs.

We wish your company will respond to our case seriously and responsibly.  Due to the fact that there is a time limit for compensation claim, your earliest reply and process will be highly appreciated.

For further information, please contact traveler英文全名via the following means:

Email: traveler的MAIL

Telephone No.: traveler家中電話 or Cell Phone No.: traveler手機號碼

Mailing Address: traveler英文地址

Regards,

traveler與旅伴簽名

PS.以下並附上每位申請者的個人資料，包括英文姓名、地址、聯絡電話、e-mail、法航會員卡卡號。